Hiring For Team Leader || US Collections Voice Process

Expert Staffing Solutions

4 - 9 years

4 - 9 Lacs

Noida Greater Noida Delhi / NCR

Posted:2 months ago| Platform:

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Debt Collection Us Collection Third Party Collections International Voice Process US Process Collections Process 3Rd Party Collection Debt Recovery

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Lead a team of collection agents in achieving monthly targets and KPIs. Monitor and evaluate individual and team performance using key metrics. Provide coaching, feedback, and training to enhance performance and ensure compliance. Handle escalated calls and resolve customer issues effectively. Generate performance reports and deliver regular updates to management. Ensure adherence to company policies, regulatory standards, and client expectations. Collaborate with quality assurance and operations teams to improve processes and efficiency. Requirements: Minimum 2 - 3 years of experience in US Collections (Voice Process), with at least 1 year in a team leadership role. Excellent verbal and written communication skills in English. Strong understanding of FDCPA and other US collections regulations. Proven track record in team management and achieving targets. Ability to work in a fast-paced, target-driven environment. Proficiency in MS Office and call center tools/software. Preferred Qualifications: Experience with third-party collections (B2C or B2B). Prior experience working with US clients. Leadership training or certification is a plus. Interested candidates can share their resume to Sadhika at 9811174195.

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Hiring For Team Leader || US Collections Voice Process