Hiring For M365 Admin

Job Profile:

The Support Specialist would be responsible for and providing support for Microsoft M365 products, MOL-IT Inhouse Products, Server health checks, alert monitoring etc.

The core responsibilities include: -

Exchange administration i.e. user mailbox management / manage Microsoft 365 groups, DL, shared mailboxes etc

- Assisting in testing, analyzing and resolving issues related to Microsoft M365 user logins, Multi factor authentication etc.

Experience and knowledge to Support Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, SharePoint,

- Primary On-site support for Microsoft 365 issues.

- In-depth knowledge of M365 Administration. 

-In charge of onboarding/offboarding users.

- Assigned group, file level permissions in Active Directory.

- Troubleshoot issues with Microsoft 365 Teams

- Providing technical support to users through the analysis and resolution of technical problems. 

Understanding knowledge of Exchange PowerShell commands.

- MFA in Office 365.

- Create user guides and instructional documents for end-users.

- Manage problem resolution to a satisfactory completion by keeping track of assigned tickets and following the proper escalation processes via ticketing system.

Basic knowledge of Windows 10 / Windows 11 Operating system & office applications.

- Troubleshooting Basic Problems of Windows Operating system.

- In-depth knowledge of user management, groups and assign group membership in Active Directory.

- Monitoring Azure products and services.

- Regular Health checks for various Servers,

- Monitoring alerts from various applications

- Application support for MOL-IT Inhouse applications, (iKnowNow, MOLConnect etc.)

Required Skill & Qualification

- Any bachelor's degree
- Proficiency in Microsoft 365 applications, including Outlook, Teams, Meetings, and other M365 utilities, Familiarity with Power Automate and PowerApps would be added advantage.- Strong written and verbal communication skills are essential for managing professional correspondence and providing clear instructions to end-users.- The ability to troubleshoot and resolve technical issues efficiently is a key requirement. This includes initial response, problem logging, and issue escalation- Working closely with other team members and departments to ensure smooth operations and effective problem-solving is important- Willingness to work in shifts to provide 24x7 support, including morning, day, and night shifts

Experience & Education

1. Resource must have 3-8 years of relevant experience.