Hiring For IT - Administrator

Position Summary:

We are looking for a proactive IT Administrator to own day-to-day technology operations across our growing office. You'll manage network and endpoint setups, troubleshoot software issues, support AV functionality for hybrid meetings, and ensure all users can work without tech interruptions.

Role & responsibilities:

Network & Office Infrastructure

• Configure and maintain wired and wireless networks (routers, switches, access points)
• Plan and implement office technology rollouts as we expand seating capacity
• Liaise with vendors for cabling and hardware procurement

Endpoint & User Support

• Provision and configure laptops, desktops, monitors, docking stations, printers, etc.
• Install, update, and troubleshooting all standard software (OS, productivity suites, development tools)
• Resolve user-reported issues promptly, providing clear communication and documentation

AV & Hybrid Meeting Support

• Set up and maintain conferencing equipment for Microsoft Teams and Zoom meetings
• Ensure smooth operation of displays, cameras, microphones, and presentation switching
• Train end-users on basic AV controls and best practices

Monitoring & Maintenance

• Keep an accurate inventory of all IT assets
• Monitor hardware health, identify potential failures, and coordinate timely repairs or replacements
• Maintain clear, up-to-date documentation of network diagrams, system configurations, and troubleshooting guides

Preferred candidate profile:

• Bachelor's degree or diploma in IT, Computer Science, or a related field
• 13 years of hands-on experience in IT support or systems administration
• Strong proficiency in Windows and macOS environments
• Solid understanding of network fundamentals (TCP/IP, DHCP, DNS)
• Proven ability to install, configure, and troubleshoot a wide range of software applications
• Familiarity with Microsoft 365 or Google Workspace administration

Preferred Skills and Qualifications:

• Problem Solver: Able to identify issues quickly and implement effective solutions
• Communicator: Clear, patient communicator who can guide technical and non-technical users
• Self-Starter: Comfortable working independently in a fast-paced startup environment
• Collaborative: Willingness to coordinate with vendors and cross-functional teams

General Duties and Expectations:

• Adhere to the Company's Code of Conduct/Ethics
• Create and maintain effective working relationships with other Company employees
• Ability to multi-task, prioritize, and manage time effectively
• Contribute to the professional culture within the office and the company overall
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
• Ensure security of information in all matters pertaining to company, client, and consumer information
• Contribute to the professional culture within the office and the company overall

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.