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Hiring For International Voice Process Customer Support

Hiring For International Voice Process Customer Support

Izee Manpower

0 - 5 years

3 - 6 Lacs

bengaluru karnataka india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

call handling customer service problem solving technical support crm software email communication

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking dynamic and motivated individuals to join our International Voice Process Customer Support team in India. This role involves assisting customers with their inquiries and providing exceptional service through voice communication. The ideal candidate will have a passion for helping others and a desire to work in a vibrant, customer-focused environment.

Responsibilities

Handle customer queries via voice calls in a timely and effective manner.
Provide accurate information and support to customers regarding products and services.
Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
Maintain up-to-date knowledge of company products, services, and policies.
Document customer interactions and feedback in the system for future reference.
Collaborate with team members to improve processes and enhance customer experience.

Skills and Qualifications

Excellent verbal communication skills in English and local languages.
Strong problem-solving abilities and customer service orientation.
Ability to work in a fast-paced environment and handle multiple tasks.
Basic computer skills, including familiarity with MS Office and CRM software.
Flexibility to work in shifts, including nights and weekends, as required.
Experience in a customer service role, preferably in a voice process, is an advantage.

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Hiring For International Voice Process Customer Support