Hiring For International Semi Voice Process

Role & responsibilities

• Handle calls to assist customers or clients with inquiries, resolve issues, and provide relevant information.
• Manage customer communication via email, chat, or other written channels to address queries and concerns effectively.
• Ensure all interactions with clients are handled professionally, ensuring excellent customer satisfaction.
• Process requests, updates, and documentation in the system related to the clients needs.
• Resolve issues and provide solutions in a timely manner, collaborating with internal teams if needed.
• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with company policies, guidelines, and customer confidentiality.
• Work efficiently to meet team and individual performance targets, including response times and resolution metrics.
• Escalate issues to appropriate teams when required to ensure customer satisfaction.

Requirements:

• Excellent verbal and written communication skills, with professional phone etiquette.
• Ability to handle both voice and non-voice customer interactions effectively.
• Strong problem-solving skills and the ability to address client concerns with minimal supervision.
• Ability to multi-task, manage time effectively, and work under pressure in a fast-paced environment.
• High attention to detail with the ability to process information accurately.
• Proficiency in using computers and common office applications (e.g., MS Office, CRM tools).
• Strong customer service orientation with a focus on delivering high-quality solutions.

Preferred candidate profile

• Bachelors Degree or equivalent
• Undergraduates with 6 months of experience
• Ability to read write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone
• Ability to work in a dynamic environment, adapting to changes in processes or technology.

Perks and Benefits:

• Competitive salary.
• Performance-based incentives.
• Comprehensive training and development programs.
• Health and wellness benefits.
• Opportunities for career growth and advancement.
• Positive work environment with a focus on team collaboration.