Posted:2 weeks ago|
Platform:
Work from Office
Full Time
|| Hiring for International Customer Support Executive (Voice)||Immediate Joiners||
Salary: Up to 6 LPA
Location: [Hyderabad]
Shift: Night Shift / Rotational
Work Mode: On-site
Key Responsibilities
Handle customer calls from international clients (US/UK/EMEA/APAC based on process).
Provide accurate information, troubleshoot issues, and resolve queries professionally.
Maintain high levels of customer satisfaction and follow standard support procedures.
Log customer interactions and update CRM tools accurately.
Escalate complex cases to seniors or relevant departments when required.
Meet performance metrics including call quality, response time, and issue resolution.
Adhere to process guidelines, security policies, and compliance standards.
Required Skills & Qualifications
Excellent verbal communication skills in English.
Ability to understand international accents.
Strong listening and problem-solving abilities.
Basic computer knowledge and familiarity with CRM tools.
Ability to work in night shifts/rotational shifts.
Customer-centric attitude with patience and professionalism.
Eligibility
Education: 12th Pass / Graduate /
Experience: 06 yrs+ years in International BPO/Voice Process (freshers welcome)
Immediate joiners preferred.
Benefits
Salary up to 6LPA + performance incentives
Night shift allowance (if applicable)
Health insurance / cab facility (as per company policy)
Career growth in international support roles
Please Contact
Priyanka HR:7386370056
Email Id: Chinthalapudi.Priyankasai@axisservice.co.in
References are highly appreciated.
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