Hiring For Executive- Customer Service

About Us:

Join the Force Behind India's Next Global Powerhouse

At High Street Essentials Pvt. Ltd., we dont just design clothes.

We rewrite what it means to be Indianglobally.

From launching Indya and Faballey, brands that have shattered conventions and redefined modernmIndian fashion, to building a borderless platform serving customers in 200+ countries, our ambition is simple: take India to the world without compromise.

But were not stopping there.

Backed by visionaries at Elevation Capital, India Quotient, GMR, Incred, and Cyient, and covered

by Forbes, Fortune, Elle, HT, TOI, and more, were scaling into wedding wear, packaged food,

Ayurveda, and essential lifestyle services.

Were building a 360 essentials platform for the new India: design-driven, tech-powered, culture-rooted.

Imagine Shein, Lululemon, and Nykaa, fused with the soul of Indiaat global scale.

Why Join Us?

• Build What No One Else Dares: Shape brands and categories that dont existyet.

• Move Fast, Own Big: Your ideas drive moves worth thousands of crores, not just slide decks.

• Legacy > Job: Work with founders and investors who are all-in, building for generations, not

quarters.

• Scale That Actually Scales: Hyper-growth, real ownership, no red tape.

Were hiring visionaries, operators, product obsessives, marketers, technologists, and creative

rebels.

This isn’t for everyone. But if you want your work to matter—if you want to build the next global

giant from India, and if you want your legacy to be more than a LinkedIn line—let’s talk.

Apply now and build the future with us.

Key Responsibilities:

1. Manage inbound calls/mails from domestic & international customers
2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.

3. Strong follow up on cases to ensure final resolution keeping the customer experience in mind.

4. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.

5. Coordinate timely with inter-departments to resolve escalations.

6. Make outgoing calls for follow-up cases and ensure closure.
7. Adhere to business SOP and quality guidelines8. Manage social media query on Instagram, WhatsApp, Facebook & Twitter9. Basic MS word & excel skills to manage relevant data on G-drive

Requirements:

1. Good verbal and written communication skills

2. Strong active listening and comprehension skills
3. Telephone etiquettes & Email etiquettes4. Multi-tasking-To be able to work in a blended process