Hiring For Customer Support Executive | International Blended Process

1 - 6 years

3 - 5 Lacs

Posted:10 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

The Customer Care Executive will be responsible for handling customer queries and concerns through voice-based support, ensuring high-quality service and satisfaction. The role requires effective communication, problem-solving abilities, and a customer-first approach in a dynamic work environment.

Key Responsibilities:

  • Manage inbound/outbound customer calls to resolve queries and provide support
  • Maintain high service quality while following process guidelines and SLAs
  • Document customer interactions accurately in the system
  • Collaborate with internal teams for issue resolution when required
  • Adapt to a fast-paced work environment with rotating shifts and weekly offs

Required Qualifications and Skills:

  • Graduate or Undergraduate from a recognized institution
  • Minimum 6 months to 1 year of BPO experience in a customer care role
  • Excellent verbal communication and listening skills
  • Willingness to relocate (relocation benefits provided)
  • Comfortable with rotational shifts and week offs
  • Immediate or early joiners preferred

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