Hiring For Associate OTC Quality Assurance -Pune

Job opportunity for Finance domain.

Hiring for Associate OTC- Quality Assurance-Pune

WFO

Shift-5:30 PM -2:30 AM

Both way transport

If interested mail us at pooja.sharma@smith-nephew.com

Role Overview:

The Associate OTC QA is responsible for monitoring, evaluating, and enhancing the quality of collections activities within the Order-to-Cash (OTC) process. This role ensures adherence to established policies, procedures, and communication standards while promoting a positive customer experience. The Associate OTC QA also coordinate the provided feedback form the customers collaborating with stakeholders to enhance overall efficiency, compliance, and customer satisfaction.

Key Responsibilities:

Quality Assurance:

1- Perform regular quality reviews of AR-collections activities using established QA evaluation forms and scorecards.

2-Review the accomplishment of the SLA commitments, communication standards, and documentation accuracy in systems (e.g., High radius, SAP, ServiceNow).

3-Verify that customer-facing interactions (calls, emails, escalations) align with professionalism, accuracy, and OTC guidelines.

4-Ensure collection procedures are executed as per the SOP requirements. (documentation and reconciliation)

Customer Experience:

1-Own and manage customer experience feedback through the survey monkey SharePoint. Also, Follow-up the E2E of the actionable items.

2-Analyze customer concerns and complaints on the survey results and coordinate the actionable items with the internal Stakeholders.

3-Support OTC initiatives as required.

Required Qualifications & experience

Education

Experience:

1-Atleast 1 year of experience in Collections and SAP.

2-Proven experience in Accounts Receivable, Collections, or OTC processes.

3-Strong knowledge of QA methodologies, process controls, and compliance requirements.

4-Familiarity with ERP systems (e.g., SAP) and collections tools (e.g., GetPaid) preferred.

5-Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Competencies:

Good Communication and stakeholder management skills

pooja.sharma@smith-nephew.com