Hiring Customer Support Analyst - PAN INDIA - Hybrid

Savantis Solutions India

4 - 8 years

6 - 10 Lacs

hyderabad bengaluru

Posted:12 hours ago| Platform:

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Skills Required

kanban case management jira salesforce ticketing customer support customer service technical support troubleshooting

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hi.

Greetings from Savantis!

We are hiring for one of our clients. Please go through the below details and let us know if you are interested in this opportunity.

Position/Title

Experience

Mode

Job Locations

Shift:

Must have : Saas, B2B, Global

Key Skills:

Salesforce, customer support, ticketing (Jira), case management, Service Cloud.

Experience with
Salesforce Service Cloud - Case Management
Experience with
Jira
,
management Kanban board and Active Sprints
MS Teams - utilize MS Teams for effective communications
Previous experience in a customer service or help desk role, preferably within a software or technology environment.
Strong analytical skills with the ability to assess issues, identify root causes, and provide effective solutions.
Strong customer service orientation with excellent verbal and written communication skills. Basic understanding of software systems and the ability to quickly learn and apply technical information.
Solid organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
Comfortable working with different software platforms (e.g., Salesforce CRM or similar ticketing systems).

dinesh.goud@savantis.com

Total experience:

Relevant experience:

Current CTC:

Expected CTC:

Notice Period:

Current location:

Regards,

Dinesh Kumar.

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