Teknowiz logo

High Touch Engineer(ASR9K domain)

12 years

0 Lacs

mumbai metropolitan region

Posted:1 day ago| Platform: Linkedin logo

Apply

Skills Required

service management network resolve troubleshooting cisco escalation analysis reports software support engineering routing multicast technology presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title- High Touch Engineer in ASR9K domainLocation- Navi Mumbai (Onsite)High-Touch Team is a premium service for strategic customers. Team supports incident,problem and change management and act as a Technical Leader being on top of othercompany’s resolving teams.

Roles And Responsibilities

  • Act as a technical focal point for network problem resolution. Troubleshoot and resolve
customer network problems across a broad range of technologies. Provide Networklevel problem resolution, including troubleshooting on the entire Cisco network for
complex and critical issues. Is a dedicated Technical Escalation point of contact formoderate to complex network issues.
  • Provide problem Root Cause Analysis at the network infrastructure and application
level and produce detailed technical reports that include root cause, next steps, and
recommendations for corrective and preventive actions,
  • Provide Software Referrals to address critical problems identified across install base.
  • Review and analyse trends and work with the High Touch Operations Manager (HTOM)
in providing quarterly reports detailing corrective action plans, and other actions
planned for the next quarter.
  • Shorten the time to resolution during complex and critical situations by using
knowledge of the customer network and their operations.
  • Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific
matters which may arise in the delivery of the High Touch Support Services on their
customer accounts.
  • Occasional business travels are required (EMEAR, APAC, US)
  • Successfully manage customer relationship. Support service delivery on accounts
under his/her responsibility. Generate reusable Intellectual Capital in the form of
standard customer deliverables. Question the way of working and suggestimprovements.
  • When appropriate act as Lead Engineer for HTTS and TAC/BU when driving customer’s
escalated or reoccurring reactive issues to resolution.

Qualifications

  • Typically requires university degree equivalent
  • 12 + years of experience in network engineering or telecommunications support
environment
  • Advanced knowledge of Routing and Switching
  • Multicast ,BNG Technology & Services
  • ASR9K Platform.
  • Effective Troubleshooting and Analytical skills
  • Ability to communicate effectively in English both verbally and in writing
  • High interpersonal skills, very good presentation skills (to technical and non-technical
audience)

More Jobs at Teknowiz

Senior QA Engineer (Test Quality & Test Engineer)

Hyderabad, Telangana, India

7.0 - 7.0 yrs
|

Salary: Not disclosed

Technical PM/Scrum Master (BFSI)

Hyderabad, Telangana, India

3.0 - 3.0 yrs
|

Salary: Not disclosed

Senior UI Developer- React JS Frontend

Hyderabad, Telangana, India

8.0 - 8.0 yrs
|

Salary: Not disclosed

Data Engineer

Hyderabad, Telangana, India

Experience: Not specified

|

Salary: Not disclosed

Fullstack Developer (Java, Spring Boot)

Hyderabad, Telangana, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Teknowiz logo
Teknowiz

RecommendedJobs for You

Teknowiz logo

High Touch Engineer(ASR9K domain)

Teknowiz

mumbai metropolitan region

Teknowiz logo

High Touch Engineer(ASR9K domain)

Teknowiz

mumbai metropolitan region