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NTT DATA, Inc.
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HelpDesk/ServiceDesk Associate and Sr. Associate - NTT DATA

HelpDesk/ServiceDesk Associate and Sr. Associate - NTT DATA

NTT DATA, Inc.

1 - 4 years

2 - 4 Lacs

Coimbatore

Posted:2 months ago| Platform:

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Skills Required

Helpdesk Excellent Communication In English Service Desk International Technical Support International Voice Active Directory Support Technical Helpdesk Ticketing Tools Technical Support Technical Voice Process Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate, Greeting from NTT DATA , We are happy to take your profile for a wonderful career with NTT DATA. Job Title: Helpdesk/Service desk Associate and Senior Associate Experience: 1 - 4 Years of relevant experience in Technical support Skillset: Excellent communication and good technical knowledge in resolving issues Shift: Flexible to work in rotational shift Work Location: Coimbatore Mode of Work: Work From Office Mode of Interview: Direct Interview (Face-to-Face interview) Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : 1. Qualification: 10+2+3/4 Years of Education 2. At least 8 Months to 4 years of experience in an international technical support profile 3. Rotational shifts (24*7) 4. Basi Technical Support skills. Regards, Vignesh M

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HelpDesk/ServiceDesk Associate and Sr. Associate - NTT DATA