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Compass Group
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Helpdesk/Front desk

Helpdesk/Front desk

Compass Group

1 - 3 years

2 - 3 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

front desk front office helpdesk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Reception & Customer Service:

Greet and assist visitors, tenants, or employees.
Answer and route incoming phone calls.
Handle inquiries and provide basic information about the facility.

Access Control:

Manage visitor logs and issue visitor passes.
Ensure compliance with security protocols.
Coordinate with security personnel for restricted areas.

Administrative Support:

Manage incoming/outgoing mail and deliveries.
Schedule appointments, meeting rooms, or facility usage.
Maintain records and documentation (e.g. maintenance requests, complaints).

Coordination with Facility Teams:

Report maintenance or cleaning issues to the relevant teams.
Follow up on service requests or complaints.
Support coordination of facility events or moves.

Emergency Handling:

Act as a communication hub during emergencies.
Guide visitors and staff during evacuations or drills.
Maintain emergency contact lists.

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Compass Group

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