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Ttpl Infotech
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Helpdesk Technician, Chennai

Helpdesk Technician, Chennai

Ttpl Infotech

0 - 2 years

2 - 4 Lacs

chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

business process helpdesk active directory antivirus account management windows customer service microsoft adobe android

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us:

Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving.

Function: IT About the Role :

Job Summary We are looking for a proactive and experienced Helpdesk Team Leader to oversee and guide our Level 1 support team. The ideal candidate will combine technical expertise with leadership skills to drive performance, improve processes, and deliver outstanding customer service.

Roles & Responsibilities

Lead and mentor a team of Helpdesk Level 1 technicians Collaborate with other IT teams to improve support workflows and documentation
Analyze support trends and recommend improvements to reduce recurring issues
Ensure high levels of customer satisfaction and service quality provided by their team
Provide first-level support for non-technical end users in a prompt, professional manner
Troubleshoot workstation issues including hardware, software, and connectivity problems via pre-defined knowledge base and/or independent research
Log and track support requests using a ticketing system Manage incidents/requests within scope & escalate per defined process

Qualifications:

Previous helpdesk or IT Service Desk experience
Advanced knowledge of Microsoft 365 suite and Windows operating systems
Skilled with Active Directory and user account management Understanding of MFA concepts and troubleshooting steps
Strong problem-solving and communication skills
Ability to work independently and manage multiple tasks

Preferred Certifications Microsoft 365 Fundamentals (MS-900) CompTIA A or similar entry-level IT certification

Skills: : Technical Skills

Active Directory

Create/disable accounts

Reset passwords

Add/remove/update groups

Antivirus Defender: Running scans, Removing malware

Supporting Security and Infrastructure on ongoing Security Alerts

Other Skills: Mobile Phone Support/Mobile Device Management

iPhone: Apple ID creation, MFA, Email Client

Android: Google Account setup, MFA, Email Client

Ordering new/replacement devices, terminating services

Other Systems Including but not limited to: Zscaler /Total Recall/Envision /Kofax Entra ID/Intune/Autopilot /Office Suite/ Productivity Tools (Adobe/PDF Creator) CyberArk

Competencies: :

Communication and Documentation
Interpersonal Skills
Independent Thinking
Adaptability

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Ttpl Infotech

Information Technology

New Delhi

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Helpdesk Technician, Chennai