Role profile: > Job Role: Technology Lead Location: Chennai Position Type: Full-Time About the Role Job Summary As a Technology Lead, you will play a pivotal role in leading technological initiatives within the organization. You will be responsible for overseeing the development, implementation, and maintenance of technology solutions that align with the companys objectives and drive innovation. This role requires a strong blend of technical expertise, leadership skills, and strategic thinking. Function: ETL Services Skills:: Software development experience (4-8 years) Database knowledge (SQL, AWS glue, Python , Pyspark, postgres etc.) People management Preferred knowledge on Devops Tools Microsoft office Preferred working on Migration Projects Roles & Responsibilities: : Collaborate with product managers, designers, and developers to understand product requirements and objectives. Design and develop technical solutions aligned with product goals and specifications. Conduct research and analysis on emerging technologies, trends, and best practices relevant to product development. Provide technical expertise and guidance to team members throughout the development lifecycle. Participate in brainstorming sessions and contribute innovative ideas to enhance product features and functionalities. Collaborate with QA engineers to develop and execute test plans, ensuring the quality and reliability of products. Troubleshoot technical issues and provide timely resolutions to maintain product performance. Experience:: Support the implementation of agile methodologies and continuous improvement initiatives within the product development team. Ensure compliance with coding standards, security guidelines, and regulatory requirements. Document technical specifications, design decisions, and implementation details for reference and knowledge sharing. Assist in evaluating and integrating third-party tools, libraries, and APIs to enhance product capabilities. Stay updated on industry trends, technological advancements, and market dynamics related to product development. Participate in cross-functional meetings, workshops, and code reviews to foster collaboration and knowledge exchange. Provide training and mentorship to junior team members as needed. Qualifications :: Bachelors degree in computer science, Engineering, or related field. 4 years of experience in software development, product engineering, or related roles. Strong understanding of software development methodologies, tools, and frameworks. Strong knowledge of database management systems (e.g., SQL). Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work independently and in a team-oriented environment. Strong attention to detail and commitment to delivering high-quality solutions. Ability to adapt to changing priorities and manage multiple tasks concurrently. Competencies : : Leadership Skills Programming Skills Problem- Solving Analytical Skills Communication Interpersonal Skills
About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: DevOps Skills: AWS Services Azure DevOps (ADO) Azure (nice to have) CI/CD Pipeline, Terraform, PowerShell, Bash, Ansible About the Role: As a DevOps Engineer at Access Information Management, you will play a critical role in building the tools and process to ensure Software and Infrastructure is delivered smoothly, quickly, safely, and continuously. They help deliver the DevOps Methodology and ensure the right technology is used to solve a problem. The DevOps Engineer is expected to be able to clearly communicate and collaborate with other team members, work independently on items assigned, and be able to complete work items in a reasonable amount of time. Roles Responsibilities: : CI/CD Pipeline Development: Set up and maintain continuous integration and continuous deployment (CI/CD) pipelines using tools like Azure DevOps, Jenkins, GitLab CI/CD, or AWS Code Pipeline. Implement security tools via CI/CD pipelines for DAST, SAST, container vulnerabilities, and SCA. Implement automated testing and quality assurance processes within CI/CD pipelines. Provide solutions for various deployment strategies. Cloud Infrastructure Management: Design, deploy, and maintain scalable and highly available cloud infrastructure Implement and manage Azure services such as VMs, SQL Databases, Storage accounts, Apps Services and others as needed. Implement and manage AWS services such as EC2, RDS, S3, Lambda, and others as needed. Monitor and optimize cloud resources for cost efficiency. Ensure proper cloud governance is followed. Creating organization level policies and reports, with the assurance of security best practices are followed and enforced. Create the capabilities to patch resources, testing and reporting. Others: Automation and Scripting: Develop and maintain infrastructure as code (IaC) scripts using tools like Terraform, AWS CloudFormation, or others. Create and maintain automation scripts for deployment, scaling, and orchestration. Manage system configuration through Configuration Management tools such as Ansible or Puppet. Collaboration and Documentation: Collaborate with development teams to understand application requirements and assist with infrastructure design. Create and maintain comprehensive documentation for infrastructure and processes. Platform Monitoring: Monitor system performance and implement optimizations to ensure optimal resource utilization. Troubleshoot and resolve infrastructure and application-related issues. Qualifications: : Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience). Proven experience as a DevOps Engineer or a similar role. Strong proficiency with cloud computing platforms, particularly AWS. Proficiency in scripting and automation using languages such as Python, Shell, or PowerShell. Experience with containerization, Docker. Familiarity with version control systems (e.g., Git) and CI/CD pipelines. Knowledge of infrastructure as code (IaC) tools like Terraform or AWS CloudFormation. Understanding of security best practices for cloud environments. Excellent problem-solving and communication skills. Ability to work collaboratively in a team-oriented environment. Competencies: : Problem-Solving Analytical Thinking Team Collaboration Communication Skills Process Orientation Adaptability Continuous Learning
About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: DevOps Skills: AWS Services Azure DevOps (ADO) Azure (nice to have) CI/CD Pipeline, Terraform, PowerShell, Bash, Ansible About the Role: As a DevOps Engineer at Access Information Management, you will play a critical role in building the tools and process to ensure Software and Infrastructure is delivered smoothly, quickly, safely, and continuously. They help deliver the DevOps Methodology and ensure the right technology is used to solve a problem. The DevOps Engineer is expected to be able to clearly communicate and collaborate with other team members, work independently on items assigned, and be able to complete work items in a reasonable amount of time. Roles Responsibilities: : CI/CD Pipeline Development: Set up and maintain continuous integration and continuous deployment (CI/CD) pipelines using tools like Azure DevOps, Jenkins, GitLab CI/CD, or AWS Code Pipeline. Implement security tools via CI/CD pipelines for DAST, SAST, container vulnerabilities, and SCA. Implement automated testing and quality assurance processes within CI/CD pipelines. Provide solutions for various deployment strategies. Cloud Infrastructure Management: Design, deploy, and maintain scalable and highly available cloud infrastructure Implement and manage Azure services such as VMs, SQL Databases, Storage accounts, Apps Services and others as needed. Implement and manage AWS services such as EC2, RDS, S3, Lambda, and others as needed. Monitor and optimize cloud resources for cost efficiency. Ensure proper cloud governance is followed. Creating organization level policies and reports, with the assurance of security best practices are followed and enforced. Create the capabilities to patch resources, testing and reporting. Others: Automation and Scripting: Develop and maintain infrastructure as code (IaC) scripts using tools like Terraform, AWS CloudFormation, or others. Create and maintain automation scripts for deployment, scaling, and orchestration. Manage system configuration through Configuration Management tools such as Ansible or Puppet. Collaboration and Documentation: Collaborate with development teams to understand application requirements and assist with infrastructure design. Create and maintain comprehensive documentation for infrastructure and processes. Platform Monitoring: Monitor system performance and implement optimizations to ensure optimal resource utilization. Troubleshoot and resolve infrastructure and application-related issues. Qualifications: : Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience). Proven experience as a DevOps Engineer or a similar role. Strong proficiency with cloud computing platforms, particularly AWS. Proficiency in scripting and automation using languages such as Python, Shell, or PowerShell. Experience with containerization, Docker. Familiarity with version control systems (e.g., Git) and CI/CD pipelines. Knowledge of infrastructure as code (IaC) tools like Terraform or AWS CloudFormation. Understanding of security best practices for cloud environments. Excellent problem-solving and communication skills. Ability to work collaboratively in a team-oriented environment. Competencies: : Problem-Solving Analytical Thinking Team Collaboration Communication Skills Process Orientation Adaptability Continuous Learning
About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: IT About the Role : Job Summary We are looking for a proactive and experienced Helpdesk Team Leader to oversee and guide our Level 1 support team. The ideal candidate will combine technical expertise with leadership skills to drive performance, improve processes, and deliver outstanding customer service. Roles & Responsibilities Lead and mentor a team of Helpdesk Level 1 technicians Collaborate with other IT teams to improve support workflows and documentation Analyze support trends and recommend improvements to reduce recurring issues Ensure high levels of customer satisfaction and service quality provided by their team Provide first-level support for non-technical end users in a prompt, professional manner Troubleshoot workstation issues including hardware, software, and connectivity problems via pre-defined knowledge base and/or independent research Log and track support requests using a ticketing system Manage incidents/requests within scope & escalate per defined process Qualifications: Previous helpdesk or IT Service Desk experience Advanced knowledge of Microsoft 365 suite and Windows operating systems Skilled with Active Directory and user account management Understanding of MFA concepts and troubleshooting steps Strong problem-solving and communication skills Ability to work independently and manage multiple tasks Preferred Certifications Microsoft 365 Fundamentals (MS-900) CompTIA A or similar entry-level IT certification Skills: : Technical Skills Active Directory Create/disable accounts Reset passwords Add/remove/update groups Antivirus Defender: Running scans, Removing malware Supporting Security and Infrastructure on ongoing Security Alerts Other Skills: Mobile Phone Support/Mobile Device Management iPhone: Apple ID creation, MFA, Email Client Android: Google Account setup, MFA, Email Client Ordering new/replacement devices, terminating services Other Systems Including but not limited to: Zscaler /Total Recall/Envision /Kofax Entra ID/Intune/Autopilot /Office Suite/ Productivity Tools (Adobe/PDF Creator) CyberArk Competencies: : Communication and Documentation Interpersonal Skills Independent Thinking Adaptability
About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: IT About the Role : Job Summary We are looking for a proactive and experienced Helpdesk Team Leader to oversee and guide our Level 1 support team. The ideal candidate will combine technical expertise with leadership skills to drive performance, improve processes, and deliver outstanding customer service. Roles & Responsibilities Lead and mentor a team of Helpdesk Level 1 technicians Collaborate with other IT teams to improve support workflows and documentation Analyze support trends and recommend improvements to reduce recurring issues Ensure high levels of customer satisfaction and service quality provided by their team Provide first-level support for non-technical end users in a prompt, professional manner Troubleshoot workstation issues including hardware, software, and connectivity problems via pre-defined knowledge base and/or independent research Log and track support requests using a ticketing system Manage incidents/requests within scope & escalate per defined process Qualifications: Previous helpdesk or IT Service Desk experience Advanced knowledge of Microsoft 365 suite and Windows operating systems Skilled with Active Directory and user account management Understanding of MFA concepts and troubleshooting steps Strong problem-solving and communication skills Ability to work independently and manage multiple tasks Preferred Certifications Microsoft 365 Fundamentals (MS-900) CompTIA A or similar entry-level IT certification Skills: : Technical Skills Active Directory Create/disable accounts Reset passwords Add/remove/update groups Antivirus Defender: Running scans, Removing malware Supporting Security and Infrastructure on ongoing Security Alerts Other Skills: Mobile Phone Support/Mobile Device Management iPhone: Apple ID creation, MFA, Email Client Android: Google Account setup, MFA, Email Client Ordering new/replacement devices, terminating services Other Systems Including but not limited to: Zscaler /Total Recall/Envision /Kofax Entra ID/Intune/Autopilot /Office Suite/ Productivity Tools (Adobe/PDF Creator) CyberArk Competencies: : Communication and Documentation Interpersonal Skills Independent Thinking Adaptability
The Senior DBA/Senior NOC a critical role in mentoring and maintaining the health and performance of enterprise systems by actively monitoring infrastructure, identifying and resolving issues in real-time, and communicating effectively with technical teams. This mid-level position focuses on SQL Server and Windows environments, with opportunities to grow in database administration and system operations. Roles and Responsibilities : Monitor infrastructure and database systems using enterprise tools to detect and respond to alerts and anomalies. Perform initial triage and resolution of issues related to SQL Server and Windows environments. Escalate incidents according to defined procedures when resolution is outside scope. Communicate clearly and professionally with technical users during incident response. Respond to alerts and pages within SLA timeframes. Execute entry-level database tasks (e.g., backups, basic queries); escalate complex tasks as needed (training provided). Maintain accurate documentation of incidents, resolutions, and known issues. Follow internal SOPs and contribute to process improvement. Ensure high levels of customer satisfaction through proactive support and responsiveness. Take ownership of service reliability and uptime. Perform additional duties as assigned. Qualifications : Hands-on experience with Microsoft SQL Server (required). Strong written and verbal communication skills, especially in technical environments. Experience with ticketing systems such as ServiceNow. Ability to use and maintain monitoring tools for SQL Server and system performance. Self-motivated and proactive in identifying and resolving issues. Detail-oriented with the ability to assess system-wide impacts. Familiarity with basic network troubleshooting tools (ping, nslookup, traceroute). Eagerness to learn and grow in database and infrastructure technologies. Ability to absorb information from mentoring, documentation, and training resources. Understanding of enterprise networking and system environments. Strong organizational and collaboration skills. Experience IT degree preferred or equivalent experience in SQL Server and system monitoring. Experience in a 24/5 operations or support environment. SQL-related certifications (preferred but not required). Experience with cloud-based database platforms such as Azure SQL and Amazon RDS is highly preferred. Skills: Technical Skills Database Platforms Microsoft SQL Server (Required) Azure SQL (Required) Amazon RDS (Required) MongoDB Aurora MySQL SQL Knowledge SQL Server versions: 2016, 2019, 2022 Always On Availability Groups (Basic, Enterprise, Distributed) SQL Server Failover Clustered Instances SQL Server Reporting Services (SSRS) Backup and restore operations Database tools: Profiler, Query Store, SSMS Blocking issue identification and resolution Indexes and statistics Execution plans and query tuning Stored procedures, functions, triggers Complex joins, subqueries, CTEs, temp tables OLTP vs OLAP concepts VLDB (Very Large Database) management Other Skills Windows Clustering Monitoring Tools General knowledge of Azure and AWS Performance monitoring Basic networking Competencies: : Communication Problem-solving Adaptability & Team collaboration Continuous learning
About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: IT About the Role: Job Title/Role: Senior SQL DBA Mode of hire: Full-Time Base Location:Chennai Mode of work: Hybrid (As of now it will be Remote) Experience Level: Senior SQL DBA 5 to 7 Years Shift Timing: Shift Timing: 24*5 Support On call Support during the weekend (3.30 AM to 11.30 AM IST) or (11.30 AM to 7.30 PM IST) Job Summary The Senior DBA/Senior NOC a critical role in mentoring and maintaining the health and performance of enterprise systems by actively monitoring infrastructure, identifying and resolving issues in real-time, and communicating effectively with technical teams. This mid-level position focuses on SQL Server and Windows environments, with opportunities to grow in database administration and system operations. Roles and Responsibilities : Monitor infrastructure and database systems using enterprise tools to detect and respond to alerts and anomalies. Perform initial triage and resolution of issues related to SQL Server and Windows environments. Escalate incidents according to defined procedures when resolution is outside scope. Communicate clearly and professionally with technical users during incident response. Respond to alerts and pages within SLA timeframes. Execute entry-level database tasks (e.g., backups, basic queries); escalate complex tasks as needed (training provided). Maintain accurate documentation of incidents, resolutions, and known issues. Follow internal SOPs and contribute to process improvement. Ensure high levels of customer satisfaction through proactive support and responsiveness. Take ownership of service reliability and uptime. Perform additional duties as assigned. Qualifications : Hands-on experience with Microsoft SQL Server (required). Strong written and verbal communication skills, especially in technical environments. Experience with ticketing systems such as ServiceNow. Ability to use and maintain monitoring tools for SQL Server and system performance. Self-motivated and proactive in identifying and resolving issues. Detail-oriented with the ability to assess system-wide impacts. Familiarity with basic network troubleshooting tools (ping, nslookup, traceroute). Eagerness to learn and grow in database and infrastructure technologies. Ability to absorb information from mentoring, documentation, and training resources. Understanding of enterprise networking and system environments. Strong organizational and collaboration skills. Experience IT degree preferred or equivalent experience in SQL Server and system monitoring. Experience in a 24/5 operations or support environment. SQL-related certifications (preferred but not required). Experience with cloud-based database platforms such as Azure SQL and Amazon RDS is highly preferred. Skills: Technical Skills Database Platforms Microsoft SQL Server (Required) Azure SQL (Required) Amazon RDS (Required) MongoDB Aurora MySQL SQL Knowledge SQL Server versions: 2016, 2019, 2022 Always On Availability Groups (Basic, Enterprise, Distributed) SQL Server Failover Clustered Instances SQL Server Reporting Services (SSRS) Backup and restore operations Database tools: Profiler, Query Store, SSMS Blocking issue identification and resolution Indexes and statistics Execution plans and query tuning Stored procedures, functions, triggers Complex joins, subqueries, CTEs, temp tables OLTP vs OLAP concepts VLDB (Very Large Database) management Other Skills Windows Clustering Monitoring Tools General knowledge of Azure and AWS Performance monitoring Basic networking Competencies: : Communication Problem-solving Adaptability & Team collaboration Continuous learning
Role profile: > Job Role: Technical Writer Position Type: Full Time Base Location:Chennai Mode of work: Remote Experience Level: 5 to 7 Years Shift Timing: 2 PM to 11 PM IST (9.30 AM PST) Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. About the Role:: Role Summary We are looking for a proactive, detail-oriented Technical Writer to manage customer-facing documentation for our core products. You will refine existing content and collaborate with internal teams to deliver clear, engaging resources. Roles and Responsibilities:: Product Documentation Ownership: Maintain and enhance customer-facing content for our core products, ensuring clarity, consistency, and usability. Cross-Team Documentation: Collaborate with subject matter experts to create and update product documentation and instructional videos. Remote Coordination: Communicate effectively across IST and PST time zones using asynchronous tools and scheduled meetings. Proactive Contribution: Take initiative in identifying content gaps, proposing improvements, and requesting tools needed to succeed. API Documentation: Create clear, accurate, and user-friendly documentation for RESTful APIs, including reference guides, integration tutorials, and developer onboarding materials. Experience: A bachelors degree in English, Technical Communication, Journalism, or a related field is preferred. Candidates with degrees in Computer Science, Engineering, or other technical disciplines will also be considered, especially if they have strong writing skills. Equivalent experience in technical writing or content development may substitute for formal education. 5 years of experience as a Technical Writer in a SaaS environment Excellent written communication and organizational skills Advanced expertise in MadCap Flare Expertise in Microsoft tools (Word, PowerPoint, SharePoint, Azure DevOps, Teams) Experience with GitHub and version-controlled documentation workflows Experience with HubSpot, Confluence, or similar tools Experience creating instructional videos using video production tools like Vyond(Nice to have) Basic knowledge of HTML, CSS, and JavaScript Skills :: Strong written communication and grammar skills MadCap Flare (advanced expertise)- Mandatory Microsoft Tools (Word, PowerPoint, SharePoint, Azure DevOps, Teams)- Any GitHub and version-controlled documentation workflows Confluence, HubSpot, or similar content/documentation management tools Competencies:: Written Communication Attention to Detail Collaboration & Cross-functional Communication Adaptability & Learning Agility
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