Helpdesk Senior Associate - L1 Technical Support

As a Helpdesk Senior Associate - L1 Technical Support at NTT DATA in Noida, Uttar Pradesh, India, you will play a crucial role in providing technical guidance and support to customers through various communication channels like Phone, Email, and Chat. Your responsibilities will include: - Identifying, prioritizing, and resolving reported problems - Acting as a liaison between customers and different departments within the Client Infrastructure - Troubleshooting technical issues related to MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications - Demonstrating strong bug-finding and resolution skills - Working independently within a diverse global team - Utilizing SD CRM Tools such as ServiceNow - Having a good understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune Qualifications required for this role include: - Graduation as a must - Good communication skills with experience in international calling - Strong comprehension and writing skills - Excellent customer handling skills - Willingness to work in rotational shifts with a 24x7 support window - Mandatory work from the office requirement - 3-5 years of relevant experience NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate and succeed in the long term, NTT DATA offers diverse experts in over 50 countries and a robust partner ecosystem. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. NTT DATA is a leader in digital and AI infrastructure, contributing to organizations" confident and sustainable transition into the digital future. As a part of the NTT Group, NTT DATA invests significantly in research and development each year. Learn more about NTT DATA at us.nttdata.com.,