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Helpdesk

Integrated Personnel Services

1 - 5 years

3 - 4 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

International voice process ServiceNow Helpdesk International HR Helpdesk Service Desk Us Voice Process HR Systems Remedy Service level agreements

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Work from Office

Job Type

Full Time

Job Description

Overview:- The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. This role requires mandatory periodic rotational shifts on 24/7 basis 5 days Work from office Knowledge and Experience:- - International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Expreince in International HR Helpdesk - Preferred - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred) - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Roles & Responsibilities:- - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with upmost focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

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Integrated Personnel Services

www.statutoryservices.net

Writing and Editing

Chennai Tamilnadu

11-50 Employees

232 Jobs

Key People

John Doe

CEO
Jane Smith

COO
Emily Johnson

CFO

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