Helpdesk Executive

You will be working as a Customer Care Coordinator at Regard Network Solution Pvt. Ltd., located in Vaishali Sec-1, Ghaziabad. As a Customer Care Coordinator, your primary responsibilities will include providing Customer Care support to internal employees, troubleshooting hardware and software issues, and effectively communicating solutions to end-users. You will also be responsible for analyzing issues, identifying trends, and creating documentation to enhance processes and procedures. Your duties will involve handling email communication with customers, ensuring quick responses to customer queries, maintaining service reports data, coordinating with teams for work alignment, providing timely updates of AMC/PM reports, and connecting with internal and external teams as required. This is a full-time on-site role that requires your presence during day shifts. The company offers benefits such as cell phone reimbursement, health insurance, paid sick time, paid time off, and provident fund. If you meet the qualification criteria of having a Graduation degree and 1-1.5 years of experience, you can share your resume with the HR team at hr@regardnetwork.com or contact them at 9266866258. Join our team and be a valuable part of our technology solutions company, contributing to the success of our data center solutions, surveillance solutions, biometric attendance solutions, structured cabling and network solutions, UPS solutions, and other IT solutions.,