Help Desk Specialist

You are a Helpdesk Support Engineer based in Ahmedabad, Gujarat with 1-2 years of experience. Your primary responsibility is to provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues. You are expected to have excellent communication skills, a strong technical foundation, and a customer-centric approach. Your key responsibilities include diagnosing and resolving technical issues, managing support tickets in the helpdesk system, assisting in installation and configuration of software and hardware systems, maintaining documentation of support activities, managing IT assets inventory, providing exceptional customer service via email, phone, or in person, collaborating with internal IT teams to resolve complex issues, and monitoring systems and networks for potential issues. To qualify for this role, you should have a Diploma/Degree in IT, Computer Science, or a related field. Technical skills required include proficiency in troubleshooting Windows OS and Microsoft Office Suite, basic understanding of networking concepts, familiarity with helpdesk ticketing tools and remote desktop support. Soft skills such as strong communication, problem-solving abilities, multitasking, and prioritization are also essential. Overall, as a Helpdesk Support Engineer, you play a crucial role in ensuring the smooth operation of systems and devices, delivering outstanding customer service, and contributing to the overall efficiency of IT support services.,