Help Desk Specialist

Job Title:

Location:

Experience Required:

Helpdesk Support Specialist

Key Responsibilities:

• Technical Support:

  Diagnose and resolve hardware, software, and network-related issues for end-users.

• Issue Management:

  Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.

• Installation & Configuration:

  Assist in the installation, configuration, and maintenance of software and hardware systems.

• Documentation:

  Maintain accurate records of support activities, resolutions, and technical procedures.

• Assets Management

  : Manage the inventory of All the IT Assets.

• Customer Service:

  Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.

• Collaboration:

  Work closely with internal IT teams to escalate and resolve complex issues effectively.

• Monitoring:

  Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background:

  Diploma/Degree in IT, Computer Science, or a related field.

• Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

• Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

• Experience:

  1-2 years in a helpdesk or IT support role.