Duties: The data collection staff will assist the Department in its statutory responsibilities related to sex and violent offender registration. Incumbent reports to the Sex and Violent Offender Registration and Victim Services Division of the Indiana Department of Correction. Essential Functions: - Research and collect court documents - Analyze and interpret the documents collected - Communicate with local and state law enforcement agencies - Enter data into a designated web portal and data systems - Perform related duties as assigned by Division Staff Job Requirements: - Broad experience with data collection and data entry. - Broad knowledge of the Indiana Criminal Code. - Thorough knowledge of the Department of Correction, as well as all levels of the Criminal Justice System. - Experience and comfortability with court documents and legal jargon - Excellent written, verbal, and interpersonal communication skills. - Strong organizational and time management skills. - Ability to read and process data including information on crimes that is detailed, thorough, and contains sensitive material - Ability to establish cooperative working relationships with department staff and external agency staff. Difficulty of Work: - Incumbent must be able to handle multiple, complex tasks and make good decisions based on his or her knowledge and understanding of each specific question and assignment. - Incumbent must use multiple methods in accomplishing an end result or outcome of a particular task and must be timely and accurate in completion of all tasks. - Incumbent s work must be accurate. Consequences of inaccurate data include a negative public perception of the Department and potential public safety risks to the communities. - Incumbent works independently with work being reviewed on a periodic basis for accuracy, compliance with policy, and overall Department goals. Personal Work Relationships: - Incumbent must maintain working relationships with all Department personnel to discuss projects related to their needs. Minimum Qualifications: Bachelor s Degree required Master s Degree preferred Equivalent work experience may also be considered

The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below. Role Description: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for high priority support issues. Able to make recommendations on policies on system use and services. Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training. Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.