Help Desk Executive

First point of contact to Occupants for any requests / complaints. Receipt of requests / complaints from occupants and record the same in the helpdesk register (FM Smart Software) Issue necessary Job Request / Work Orders to the respective Service providers to address the issue. Update the caller on the status of the call registered and obtain feedback after successful completion of the request / complaints. Reconcile and close out all the Job Requests / Work Orders / Work Permits periodically to ensure no document issued is left open. Maintaining Complaint Register (Manual and Soft copy) Pending complaints updating to shift engineer/Department manager/PM daily. Issue of necessary work permits to various subcontractors (internal / external) with due approvals from the respective authorities. Supporting Shift Engineers in Shift related activities. Maintaining Water level and tracking water consumption and shared the same to reporting In charge on Daily Basis. Daily Activities of the team were discussed and recorded the same with proper updating. Coordinating with the team for the data required and updating the WMR and MMR and ensuring the submission to the client on or before of timeline. Issue of necessary work permits to various subcontractors (internal / external) with due approvals from the respective authorities. Card Activation / Deactivation Mail received and same has shared to BMS team for record as per occupant’s requisition for all blocks. In-house team monthly attendances with using Biometric Software must be circulating to vertical in-charges and for Vendor Invoice processing.