Help Desk Engineer(Face To Face interviews)

ISSQUARED

2 - 4 years

2 - 4 Lacs

hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

system administration it helpdesk desktop support hardware support system support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems.
Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers.
Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
Ensure that effective follow-up communication via mail and phone is delivered to keep the customer aware of the developments on his/her reported issue.
Develop strong working relationships with on-site engineers and work together as a single team.
Provide FCR to customer areas in as many of the following technical areas as possible:
OS Installations, driver issues, printer issues.
Mobile device management.
Software installations, customer specific application issues.
Grant/revoke access to infrastructure devices/services, applications.
Network access, internet access, DNS, DHCP issues.
Storage issues, backup and restore issues.
Anti-virus and other endpoint system management issues.
User account creation, management, basic AD issues, license management.
Office 365, Exchange e-mail client management.
Desktop & laptop hardware issues.
Parts ordering and asset tracking.
Patch management of desktops and servers.
Excellent customer facing skills with fluency in written and spoken English.

interested candidates can share cv's to dpolluko@issquaredinc.com

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