Healthcare Data Entry Specialist - Contractual (six months)

Role Overview: As a Data Entry and Case Processing Representative, your main responsibility is to represent clients on various projects by performing data entry and case processing of forms. You will manage day-to-day activities of patient and healthcare provider support requests through multiple communication channels such as fax, chat, and email. Your role involves performing intake of cases, capturing all relevant information in the Case Management system, ensuring timely and accurate processing of requests, and transcribing information into client databases accurately. Additionally, you will escalate complex cases when necessary and maintain excellent quality standards for all client programs. Key Responsibilities: - Manage day-to-day activities of patient and healthcare provider support requests across multiple communication channels. - Perform intake of cases and capture all relevant information in the Case Management system. - Ensure timely and accurate processing of requests, including reviewing source documentation. - Escalate complex cases when appropriate. - Maintain excellent quality standards for all client programs. - Accurately transcribe and document information received via forms into client databases. Qualifications Required: - Excellent English verbal, written, and listening communication skills. - Bachelor's degree (Preferred Final year pharmacy/biotech/physiotherapy graduates) or equivalent work-related experience. - Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs preferred. - Proficiency in reviewing intake documents thoroughly and entering information in a database with minimal errors. - Proficiency with Word and Excel. - Analytical thinking, problem-solving, and decision-making skills. - Ability to multitask and manage multiple parallel projects with strong time management skills. Location: You are required to be located in Gurgaon.,