Healthcare Data Entry Specialist - Contractual (six months)

Represent our clients on various projects by performing data entry and case processing of forms. Manage daily activities related to patient and healthcare provider support requests through different communication channels such as Fax, Chat, and Email. Conduct intake of cases and accurately capture all relevant information in the Case Management system. Ensure that all support requests are properly logged in the system and directed to the appropriate next step using decision tools and reference guides. Guarantee timely and precise processing of requests by reviewing source documentation. Escalate complex cases when necessary. Uphold high-quality standards for all client programs, complying with program requirements and guidelines. Precisely transcribe and document information from forms into client databases. Reporting to the Call Center Supervisor and Operations Manager. Key Objectives: - Maintain exceptional quality standards for all client programs and adhere to program guidelines. - Accurately transcribe and enter data required by individual programs into specific databases. - Adhere to company policies and Standard Operating Procedures. - Demonstrate flexibility within the department to optimize utilization. - Showcase highly effective transcription and data entry skills meeting or exceeding productivity expectations. - Ensure patient privacy and confidentiality according to the guidelines of the Health Insurance Portability and Accountability Act (HIPAA). Job Holder Specification: - Excellent English verbal, written, and listening communication skills are essential. - Bachelor's degree (Preferred final year pharmacy/biotech/physiotherapy graduates) or equivalent work experience. - Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs is preferred. - Proficient in reviewing intake documents thoroughly and entering information in databases with minimal errors. - Proficiency in Word and Excel. - Strong analytical thinking, problem-solving, and decision-making abilities. - Ability to multitask and manage multiple projects simultaneously with excellent time management skills. Location: The job holder must be based in Gurgaon. Values: Partnership: Building trust through delivering promises and working in partnership with clients and colleagues. Customer Focus: Upholding responsibilities for internal and external customers, demonstrating high ethical standards and honesty in dealings. Teamwork: Working effectively in diverse teams, valuing different perspectives and experiences. Ingenuity: Committed to solving problems and innovative thinking. Quality: Setting high standards, developing capabilities, and delivering quality services. Energy: Achieving goals with passion, engaging, listening, and working together. Expertise: Leveraging knowledge and skills to deliver excellence and enhance client experience. Our company is committed to creating a diverse, inclusive, and authentic workplace. If you are enthusiastic about the role but do not meet every qualification, we encourage you to apply as you may be the right fit.,