Healthcare Assistant

Job Description – Healthcare Assistant (Customer Support Executive)

Company: SriGoRack Technologies Pvt. Ltd.

Location: Indore, Madhya Pradesh

Industry: IT / Healthcare / BPO

Experience Required: Minimum 1 year of International Voice BPO Experience

Employment Type: Full-Time (Day Shift Only, 5 Days Working, 2 Days Rotational Week Off)

NOTE: CLIENT ROUND (INTERVIEW) WILL BE HELD ONLY AT NIGHT BETWEEN 10:30 PM - 1:00 AM.

About SriGoRack Technologies Pvt. Ltd.

SriGoRack Technologies Pvt. Ltd. is a leading IT company specializing in software, website, and mobile app

development. We deliver innovative software solutions to multiple industries, including Healthcare, Logistics,

Pharmaceuticals, and the broader IT sector. We have developed specialized software for our healthcare clients, and

we are hiring for our support team to assist them effectively.

Job Summary

As a Healthcare Assistant (Customer Support Executive), you will be interacting with doctors and patients over

calls to schedule appointments. Your primary responsibility will be to handle inbound and outbound calls, book

appointments accurately, and maintain call notes. This role demands strong communication skills and a mandatory

typing speed of 60 words per minute.

Key Responsibilities

• Communicate with doctors and patients via calls to book or confirm appointments.

• Accurately log all call details and maintain appointment records in the system.

• Ensure timely follow-ups and excellent service delivery to clients.

• Maintain confidentiality and compliance with healthcare protocols.

• Collaborate with team members to achieve service excellence.

Key Skills & Requirements

• Excellent English communication (verbal and written).

• Typing speed of 60 words per minute is mandatory.

• Minimum 1 year of experience in International Voice BPO process.

• Team player with strong multitasking and problem-solving skills.

• Familiarity with CRM tools and MS Office applications.

• Candidates with B.Sc, B.Pharma, or Nursing background will have an added advantage.

Benefits

• Performance-based incentives.

• Training and development opportunities.

• Exposure to international healthcare systems.

• Fast career growth within the organization.

Office Address: 2nd Floor, SkyArenaa Tower 61, Above Sagar Gaire, Opp. to C21 Mall, Vijay Nagar, Indore

Contact: +91 9993624205 | Email: abhishekgorack@gmail.com

Join SriGoRack Technologies Pvt. Ltd. – Where technology meets care and innovation drives excellence.