Health Operations New Associate

Skill required:

Membership - Life Sciences Regulatory Operations

Designation:

Health Operations New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow You will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.

What are we looking for?

Must be flexible with the ability to adapt to changes quickly and think conceptually Solid problem-solving skills to resolve complex customer inquiries. Possess the ability to perform with confidence to meet the targs Coordinate with TLs and give inputs to update processing docs for the team Attend and complete required training courses identified by HR and the project. The decisions that you make impact your own work and are closely supervised

Roles and Responsibilities:

Production a. Processes requests in an accurate and timely manner. b. Ensure that set production turnaround times are met c. Research and resolve issues in request given the tools provided by the project. d. Communicate and coordinate with the Team Lead and onshore counter-parts to resolve questions and or issues on transactions e. Ensure that necessary updates in the Daily production log are done accurately and timely f. Participate in daily team huddles g. Should be flexible to support other teams internally as and when required

• Service Level Agreements and Performance Metrics a. Ensures individual and team service levels are met or exceeded b. Individual and team daily production turnaround time target should be met or exceeded
• Quality a Must be flexible with the ability to adapt to changes quickly and think conceptually b. Solid problem-solving skills to resolve complex customer inquiries. c. Possess the ability to perform with confidence to meet the targs d. Coordinate with TLs and give inputs to update processing docs for the team
• Training a. Participates in and provides suggestions to the training program b. Attend and complete required training courses identified by HR and the project.
• Performance Management a. Constructively accept feedback on areas for improvement identified by the team lead and work on action plan/s to address them. b. Work with the team lead in ensuring that the identified performance strengths are maintained if not further developed.
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts