Head Sales Consumables

As a Sales Manager at ACG, your primary focus will be driving the overall sales of Non Pharma machines and Consumables (Format Parts/Change Parts/Tablet Tooling) on a PAN India basis. Your objective is to increase the percentage share of business from existing customers, win back lost customers, and expand to new customers. It is essential that you implement strategic action plans derived from the FP sales strategy to ensure high customer satisfaction. **Primary Responsibilities** **Strategic and Planning** - Develop Non-Pharma business in the domestic market by acquiring new clients and reviving lost clients. - Execute key strategic actions from FP sales strategy in coordination with ZSHs and TIC. - Maintain stability in Tablet Tooling business and retain business share in change parts business. - Provide market intelligence to support organizational strategies like pricing, quality analysis, and competition movements. **Functional Core** - Achieve budgeted sales for Non Pharma and consumables in the domestic market. - Manage customer relationships, especially with end users, production, packaging development, purchase, and marketing teams of customers. - Promote cross-selling and synergy sales. - Monitor monthly collections and ensure timely resolution of customer complaints. - Collaborate with internal and external stakeholders for business results. **Internal Process** - Develop rolling plans for planning and production of format parts, change parts, and Tablet Tooling. - Work closely with NPD and product management for product development. - Ensure compliance with ISO processes and CEI audits. - Monitor customer challenges and ensure quick resolutions. **Self-Development** - Be a good listener and problem solver. - Lead the consumables sales team effectively. Your key result areas include achieving budgeted sales, developing new customers, ensuring customer satisfaction, implementing strategic actions, and maintaining CRM management. You will work closely with various internal interfaces such as Design, Operations, PPC, PSM, Sales Support, Aftermarket, Finance, and Customer teams, as well as external interfaces including top management, packaging development, end users, and other ACG group companies. Additional responsibilities may be assigned as standalone projects or regular work, which will be discussed and agreed upon between you, your reporting officer, and HR.,