Head Operations

Skills:

1. Communication. (English, Tamil, Hindi)

2. Crowd Management.

3. Emergency Handling.

4. Conflict Resolution.

5. Team Leadership and Supervision.

Duties & Responsibilities:

An operations Head is a professional who ensures that everything runs smoothly from one day

to another. They maximize processes and procedures while meeting customer expectations in

terms of cost-effectiveness.

• Ensuring all Park operations are carried on in an appropriate, cost-effective way.
• Improving operational management systems, processes, and best practices
• Find ways to increase the quality of customer service
• Manages daily operation of Park Services employees. Ensures that facility cleanliness

standards are maintained at all times

• Develop and implements programs to improve guest and employee satisfaction.

Ensure appropriate and timely investigation and responses to guest and employee

concerns

• Ensures that all safety procedures are understood and followed by providing up-to-

date safety training to all employees

• Knowledge of operating budgets and adjusting operations as necessary to identify

and control budgets.

• Analyzing customer feedback and providing strategic direction to continuously

improve the overall rating.

• Provide upscale guest service experiences for clients throughout the day in Park.
• Ensure clients are properly greeted upon their arrival.
• Ensure that team should promptly addresses guests requests, like Ride Information,

Restaurants, and Lost and Found.

• Actively listen to and resolve complaints.
• Ensure special guests, like disabled people, children, and VIPs, receive personalized

services.

• Coordinate and manage communication between guests and staff and follow up to

ensure we resolve customer concerns.

• Promote all Park amenities, conveniences and programs offered.
• Manage guest relations team (including Receptionists) to ensure we comply with all

standards and operating procedures.

• Appraise the teams performance and produce regular reports.
• Examine daily duties, assign tasks, and check on progress.
• Analyse customer feedback from NPS and online reviews and suggest ways to improve
• ratings
• Establish friendly relationships with regular Park clients
• Develop and implement security strategies, Policies, procedures, protocols, budget
• control, and Communicate. Managing security agency, equipment, and technology
• Check the staffing, scheduling, and training of the housekeeping team to maintain the
• highest degree of cleanliness, infection control local standards, and quality visitor care
• Assisting to recruit quality drivers, maintaining records of the vehicle, servicing
• inspection, scheduling, analyzing fleet data, and developing the strategy

Requirements:

• Preferred applicants will have strong leadership skills.
• Proven work experience as Ops head, Mall Manager, Guest Relations Manager, Hotel

Manager, or similar role

• Understanding of Park management best practices and relevant laws.
• Hands-on experience with NPS
• Proficiency in English & Tamil. Hindi would be an added advantage
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Excellent organizational skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• MBA degree in Tourism Management, Hospitality Management, Business

Administration or relevant field