Head Operations and Maintenance

Role Overview:

driving FABOs expansion and operational excellence across India

Key Responsibilities:

1. Leadership & Team Management

• Lead, mentor, and manage

  Regional Operations Managers

  across states.
• Build a high-performance culture focused on accountability, speed, and profitability.
  
• Align regional goals with FABO’s national expansion strategy.
  

2. Store Launch & Break-even

• Oversee

  end-to-end store launch readiness

  : site setup, interiors, equipment installation, staff onboarding, and SOPs.
• Ensure all new stores achieve

  operational break-even within 3–4 months

  through tight monitoring of revenue, costs, and sales campaigns.
• Standardize launch playbooks for faster and smoother rollouts.
  

3. Operations Excellence

• Drive adherence to SOPs for garment processing, packaging, delivery, and customer service.
  
• Monitor KPIs such as

  turnaround time (TAT), productivity, and cost efficiency

  across stores.
• Conduct regular audits to maintain

  quality, hygiene, and compliance standards

  .

4. Sales & Revenue Growth

• Collaborate with marketing & franchise teams to design

  local sales activations and customer acquisition campaigns

  .
• Monitor and support store-level sales performance, upselling, and customer retention programs.
  
• Drive ROMs to deliver on monthly revenue and profitability targets.
  

5. Maintenance & Uptime

• Ensure

  >95% equipment uptime

  through preventive maintenance and vendor/AMC management.
• Standardize technical protocols for machine installation, service, and troubleshooting.
  
• Minimize downtime through rapid escalation handling.
  

6. Franchise Support & Profitability

• Act as primary operations partner for franchisees, ensuring business viability and profitability.
  
• Provide training, guidance, and problem-solving support via ROMs.
  
• Ensure partner satisfaction and long-term retention.
  

Key Requirements

• 4-8 years of experience in

  multi-location operations & maintenance

  (retail, hospitality, laundry, or services).
• Proven experience in

  launching and scaling outlets with fast break-even

  .
• Strong leadership in managing regional/multi-city operations teams.
  
• Deep technical understanding of industrial laundry & dry-cleaning equipment.
  
• Data-driven, execution-focused leader with P&L accountability.
  
• Willingness to travel extensively across FABO’s store network.
  

Performance Metrics (KPIs)

• % of Stores achieving

  break-even within 3–4 months

  .
• Store Launch Timeliness (vs planned schedule).
  
• Machine Uptime % (>95%).
  
• Regional Sales & Revenue Achievement.
  
• Customer Satisfaction (CSAT/NPS).
  
• Franchise Partner Satisfaction & Retention.