Head of Reporting GSSC

Head of Reporting

What You Will Do: Key Responsibilities

• Lead the Analytics and Reporting team

  to enable fact-based decision-making by providing actionable insights and high-quality reports, including a global customer project portfolio.

• Build and manage internal/external relationships

  , involving all stakeholders from Market Areas, Solution Leads, and Service Delivery Units.

• Support Digitalization and Automation initiatives

  to enhance efficiency in existing tools, templates, and ways of working. This includes close collaboration with process owners to drive automation and data accuracy.

• Engage hands-on in Program/Project Governance, KPI/Data Analysis, Data research, visualizing, and interpreting data/information.

• Drive improvements through your own ideas

  , taking responsibility for the full range of activities related to benchmark processing and stakeholder value (data collections, pre-processing, automation, aggregation).

• Build, coach, and motivate the team

  to foster an open and encouraging team atmosphere.

• Drive Competence and Career Management

  within your team, acting in alignment with Cradlepoint's Leadership Framework and organizational values.

What You Will Bring: Required Qualifications

• Good analytical & problem-solving skills.

• Ability to demonstrate

  successful leadership experience and competence.

• Expertise in performing

  (hands-on) work related to data analysis and mining

  using MS Excel, VBA, and other relevant tools.
• Experience in

  making story/table/canvas reports in SuccessFactors, SQL & VBA

  (or equivalent HRIS/reporting platforms).

• Strong understanding of HRMS and SuccessFactors platforms

  (or similar enterprise HR systems).

• Self-driven, flexible, responsive

  , able to multitask, and keen attention to detail.

• Effective presentation/communication Skills & Stakeholder Management.

• Fundamental Leadership Competence

  , knowledge of Cradlepoint's delivery processes, project management tools, and strong financial acumen.

Highly Desirable Skills & Experience

• Experience in

  Project Management or Project Management Office responsibilities

  , including project financial and margin responsibilities.

• Previous Line Management experience

  (Certified - PMI/LCC/MEP/L1 or equivalent certifications).
• Knowledge of Cradlepoint's Leadership Framework & in-house tools (e.g., ESS/MSS SuccessFactors, ITM or similar).
• Experience from working with Cradlepoint's Global Data Analytics environment.