Head of Operations- Banjara Unit

The objective of this role is to facilitate the use of best practices with the latest technologies in the hospital to achieve optimum service satisfaction from both internal/external customers.

Position Summary:

Key Responsibilities

• Developing and implementing standardized processes for administration.
• Monitoring allocation of rooms/beds and their utilization.
• Coordinating with HR Department on manpower requirements, utilization, welfare, training and discipline.
• Developing and implementing policy and process manuals for administrative procedures.
• Handling media and preparation of media reports.
• Overseeing deployment of biomedical engineering equipments.
• Creating a strong and empowered team at the hospitals to manage patient care.
• Coordinating with the quality consultants in developing and documenting quality management systems in the form of manuals, system procedures, departmental procedures and work instructions.
• Overseeing the day-to-day operations of all departments.
• Ensuring hospitals operate efficiently and provide adequate medical care to patients.
• Ensuring adequate and responsive fire-fighting and security arrangements.

Key Performance Indicators

• Ensuring patient satisfaction levels.
• Overseeing bed occupancy and effective utilization.
• Enhancing operational efficiency.
• Monitoring internal customer satisfaction levels.
• Ensuring compliance to quality systems.
• Ensuring adherence to Standards Operating Procedures.

Qualification and Experience

• MHM / MBBS
• Ability to handle a team of functional and technical professionals
• 15-18 years of relevant experience in hospital administration.
• Project management and evaluation experience.
• Communication skills
• Observational, critical thinking and design thinking skills
• Teamwork and people skills
• Ability to take initiative
• Ability to deal with emotionally charged and difficult situations