Head of Global R2R Operations

Key Responsibilities

R2R Ownership & Service Delivery:

• Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC.
• Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations.
• Ensure robust internal controls and compliance within the R2R function.
• Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
• Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency
• Manage R2R systems and process interfaces with external and/or internal partners

Strategic Direction & Process Vision:

• Define, communicate, and embed a clear R2R process vision and roadmap.
• Establish strategic initiatives to standardise and continuously improve R2R processes.
• Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives.

Cross-Functional Collaboration:

• Engage with senior leadership and stakeholders across the business to drive process improvements.
• Act as a key influencer to effect change in upstream processes and support integrated business strategies.
• Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards.

People Management:

• Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability.
• Foster a high-performance culture that supports career development, mentorship, and continuous learning.
• Drive cross-functional collaboration and ensure alignment between various R2R stakeholders.

Sharing Leading Practices:

• Champion leading practices within the R2R function, sharing innovative approaches across the organisation.
• Represent R2R interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams.

Skills & Experience

• Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment
• Expert knowledge and functional experience in R2R processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more
• Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
• Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
• Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes.
• Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls.
• Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization.
• Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas.
• Deep understanding of R2R operations, with a strong focus on continuous improvement, standardisation, and operational efficiency.
• Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations.
• Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance.
• Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level.
• Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement.
• Ability to travel when necessary