Head of Client Engagement & Hospitality

3 - 8 years

3 - 8 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Head Client Engagement & Hospitality

Role Summary:

Key Responsibilities

  • HNW Client Relationship Management

    Serve as the primary relationship lead for HNW families—anticipating needs, resolving concerns, and building lifelong trust.
  • Luxury Experience & Service Design

    Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization.
  • End-to-End Service Oversight

    Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams.
  • Cross-Functional Leadership (Leadership)

    Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette.
  • Experience Innovation

    Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair.

Requirements

  • Degree in Hospitality or Business with 3–8 years of experience in

    premium hospitality, luxury wellness, or concierge service

  • Proven exposure to HNW client servicing and team leadership
  • Excellent communication, problem-solving, and relationship-building skills
  • Deep understanding of luxury service psychology

Startup agility with a passion for service personalization

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