5 Concierge Service Jobs

Head Client Engagement & Hospitality Role Summary: We are looking for a service-obsessed leader to drive premium client experiences for high-net-worth families. This role blends elite hospitality standards, ensuring every touchpoint reflects discretion, empathy, and excellence. Key Responsibilities HNW Client Relationship Management Serve as the primary relationship lead for HNW families—anticipating needs, resolving concerns, and building lifelong trust. Luxury Experience & Service Design Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization. End-to-End Service Oversight Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams. Cross-Functional Leadership (Leadership) Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette. Experience Innovation Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair. Requirements Degree in Hospitality or Business with 3–8 years of experience in premium hospitality, luxury wellness, or concierge service Proven exposure to HNW client servicing and team leadership Excellent communication, problem-solving, and relationship-building skills Deep understanding of luxury service psychology Startup agility with a passion for service personalization

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify Lead Crew Captain for the organization. You will be handling high net worth individuals who have subscribed to the firm for efficient solutions Personal Assistance Service. The key activity will consist of connecting with customers, understanding their requirements and presenting thought out solutions. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - Request fulfillment Ownership of Customer Queries and Tasks Ensure quick response and timely completion of assigned tasks. Maintain a friendly and helpful demeanor toward customers. Keep customer profiles updated and offer delight opportunities where appropriate. Provide necessary context to ensure an appropriate response. Coordinate between experts and users to ensure timely and contextual fulfilment of queries. Ways of working:- As this is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends rotational shift) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Your Profile College graduates (MBA, BBA, B.Com, etc.) 1+ years of experience in concierge services OR related hospitality industries such as hotel reception/concierge OR customer service as a call Centre agent for premium/luxury segments OR EA/PA role for C-Suite. Ability to follow SOPs and processes with a friendly and helpful approach toward customers. Excellent communication skills, attention to detail, and a warm, professional demeanor.

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify Lead Crew Captain for the organization. You will be handling high net worth individuals who have subscribed to the firm for efficient solutions Personal Assistance Service. The key activity will consist of connecting with customers, understanding their requirements and presenting thought out solutions. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - Request fulfillment Ownership of Customer Queries and Tasks Ensure quick response and timely completion of assigned tasks. Maintain a friendly and helpful demeanor toward customers. Keep customer profiles updated and offer delight opportunities where appropriate. Provide necessary context to ensure an appropriate response. Coordinate between experts and users to ensure timely and contextual fulfilment of queries. Ways of working:- As this is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends rotational shift) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Your Profile College graduates (MBA, BBA, B.Com, etc.) 1+ years of experience in concierge services OR related hospitality industries such as hotel reception/concierge OR customer service as a call Centre agent for premium/luxury segments OR EA/PA role for C-Suite. Ability to follow SOPs and processes with a friendly and helpful approach toward customers. Excellent communication skills, attention to detail, and a warm, professional demeanor.

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify Lead Crew Captain for the organization. You will be handling high net worth individuals who have subscribed to the firm for efficient solutions Personal Assistance Service. The key activity will consist of connecting with customers, understanding their requirements and presenting thought out solutions. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - Request fulfillment Ownership of Customer Queries and Tasks Ensure quick response and timely completion of assigned tasks. Maintain a friendly and helpful demeanor toward customers. Keep customer profiles updated and offer delight opportunities where appropriate. Provide necessary context to ensure an appropriate response. Coordinate between experts and users to ensure timely and contextual fulfilment of queries. Ways of working:- As this is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends rotational shift) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Your Profile College graduates (MBA, BBA, B.Com, etc.) 1+ years of experience in concierge services OR related hospitality industries such as hotel reception/concierge OR customer service as a call Centre agent for premium/luxury segments OR EA/PA role for C-Suite. Ability to follow SOPs and processes with a friendly and helpful approach toward customers. Excellent communication skills, attention to detail, and a warm, professional demeanor.

Role & responsibilities Assist CEO/Stakeholder with reservations for restaurants, transportation, events, and other services. Manage and maintain the CEO/Stakeholder calendar, appointments, and travel arrangements. Accompany the CEO to meetings or events when required, taking notes and ensuring follow-up. Assist with personal tasks and errands, ensuring a balanced schedule. Provide accurate information about services, and facilities. Anticipate CEO/Stakeholder needs and proactively offer assistance or recommendations. Maintain updated knowledge of all property amenities, services, and promotions. Manage and update CEO/Stakeholder profiles and preferences in the property management system Preferred candidate profile Proven experience in a luxury hotel or hospitality environment preferred. Excellent verbal and written communication skills in English (additional languages are a plus). Strong organizational skills with attention to detail and the ability to multitask. High level of professionalism, discretion, and customer service orientation. Proficiency in concierge software or hotel property management systems (e.g., Opera, Fidelio).