Head - Freight FWDG

The Head Freight Forwarding will lead and manage all freight forwarding operations (air, sea, and land), ensuring the efficient and profitable execution of freight services. This role involves strategic planning, business development, operational excellence, team leadership, and ensuring full compliance with regulatory and customer requirements. The ideal candidate will drive growth, develop key accounts, and establish the company as a leading freight solutions provider in the region.

Role & responsibilities

a) Strategic & Operational Leadership

• Develop and implement business strategies to grow the freight forwarding division (import/export air, ocean, cross trade).
• Optimize operational efficiency, service quality, and profitability across all freight forwarding services.
• Lead cross-functional teams (operations, sales, customer service, documentation, etc.) to deliver end-to-end logistics solutions. Cross selling of Group Company capabilities.

b) Business Development & Client Relations

• Identify and pursue new business opportunities and key accounts.
• Build and maintain relationships with shipping lines, airlines, transporters, customs brokers, and global agents.
• Work closely with the sales and marketing team to create tailored solutions for clients.

c) Team Management

• Lead, mentor, and manage a team of professionals across multiple locations.
• Define KPIs, monitor performance, and foster a high-performance culture.
• Ensure training and development for continuous skill enhancement.

d) Compliance & Risk Management

• Ensure adherence to local and international freight and customs regulations.
• Maintain accurate and up-to-date knowledge of international trade laws, tariffs, and documentation.
• Mitigate operational risks and ensure business continuity and customer satisfaction

e) Financial Management

• Prepare budgets, forecasts, and regular financial reports.
• Monitor P&L for the freight division and take corrective actions where needed.
• Negotiate vendor contracts and optimize cost structures.

Preferred candidate profile

• Any UG / PG in regular college. MBA preferred).
• Minimum 10 years of relevant experience in freight forwarding with 5+ years in a senior leadership role.
• Strong knowledge of international freight regulations, Incoterms, customs clearance, and documentation.
• Proven track record of managing large teams and delivering revenue growth.
• Excellent communication, negotiation, and stakeholder management skills.

Skills:

• Familiarity with digital freight platforms and ERP/CRM systems.
• Global network of freight agents and service providers.
• Good relationship with carrier & negotiation skills.
• Product development & improve inhouse sales.
• Strong analytical and decision-making capabilities.
• Ability to work under pressure and manage complex logistics operations