Head - EPO (Education Process Outsourcing)

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Role overview

MSM Unify is launching a dedicated EPO vertical to serve global universities and education systems with end-to-end outsourcing of admissions, compliance, academic operations, and student lifecycle processes. The Head – EPO role is a pure 01 leadership mandate to conceptualize, build, validate, and scale the EPO vertical as a standalone, commercially viable global business. This is business creation with full ownership from concept to commercialization and execution.

Strategic objective

Establish MSM Unify as a credible, scalable EPO partner for global universities, measured by commercial viability, early institutional adoption with paid mandates, scalable delivery, and a repeatable margin-positive outsourcing business.

Key responsibilities

1. EPO vertical creation (01)

• Define EPO vision, scope, and service architecture.
• Structure outsource-ready processes including admissions, application processing, offer letters/CAS/LOA workflows, compliance/document verification, student lifecycle management, academic operations support, and institutional reporting/analytics.
• Translate university pain points into scalable outsourcing solutions.

2. Commercial model & market validation

• Design pricing, engagement, and contracting models.
• Validate demand with early institutional partners and secure paid pilots/anchor clients.
• Own revenue responsibility from day one with commercial discipline.

3. Delivery & execution ownership

• Build delivery models balancing cost efficiency, compliance rigor, and data security.
• Establish governance, QA, escalation frameworks, SLAs, and delivery accuracy.
• Build execution credibility before scaling.

4. Team & capability building

• Hire and structure core delivery/operations teams with role charters, KPIs, and accountability.
• Build a culture of precision, ownership, reliability, and systemization over individual dependency.

5. Global institutional engagement

• Engage universities across geographies, navigating academic/compliance/regulatory environments.
• Adapt EPO models to institutional maturity levels and build long-term trust through delivery excellence.

Leadership & operating expectations

• Builder mindset with comfort in ambiguity, high ownership, low founder dependency, and willingness to experiment and course-correct.
• Balance speed with precision in education workflows.

Ideal candidate profile

• Experience building education services, outsourcing, or platform-led operations.
• Exposure to university admissions, compliance, or academic workflows.
• Ability to convert complex processes into scalable delivery models with strong commercial instincts and delivery discipline.
• Proven 01 team/system building capability (titles secondary to outcomes).