Head – Customer Technical Service (CTS),Textile Industry

Head – Customer Technical Support (CTS) | Textile Industry

Company Name :

Reports to :

yarn manufacturing and textile processes

The candidate should have:

• Strong knowledge of

  yarn properties, applications and performance in weaving, knitting and finishing.

• Technical support for customers on yarn selection, processing conditions and quality standards.
• Troubleshooting customer issues related to yarn working fabric performance.
• Conducting

  customer trials, demonstrations and training programs.

• Working with R&D to develop new yarn grades and improve existing products based on customer feedback
• Building long-term partnerships by providing

  value - added technical solutions.

Professional Strengths:

• Education:

  BE/ME Textile with 8–12 years of experience in

  textile / yarn technical service & customer support.

• In-depth understanding of

  polyester filament yarns.

• Excellent customer handling and problem-solving skills with focus on yarn applications.
• Strong leadership in managing support teams and ensuring quick resolution of customer issues.
• Proven ability to align customer needs with product development and business growth.

Salary : Salary is not a constraint for the right candidate.

Detailed job responsibilities will be discussed during the interview.

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