Head Adhoc

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Head - Adhoc Groups Role Objective To lead the Adhoc Groups business by driving end-to-end group travel solutions for customized leisure, affinity and special interest groups. The role involves P&L ownership, product planning, client engagement, supplier management, and ensuring delivery of seamless, high-quality travel experiences.

Purpose of Role:

Key Responsibilities

▪ Define and implement strategic growth plans for the Adhoc Groups vertical. ▪ Own and drive the business P&L, revenue, and margin targets.

▪ Identify key demand segments and develop customized offerings.

▪ Curate destination-specific group itineraries aligned with group size, purpose, and traveler profile.

▪ Customize products for long haul and short haul destinations based on seasonality and trends.

▪ Coordinate with DMCs and suppliers for unique inclusions, experiences, and competitive pricing. ▪ Partner with sales teams for proposal creation and client presentations.

▪ Lead high-value client discussions and support in deal closures.

▪ Monitor and improve conversion ratios of leads to confirmed groups.

▪ Supervise pre-tour, on-tour, and post-tour operations to ensure excellence in service delivery.

▪ Work with visa, ticketing, and documentation teams for group requirements.

▪ Handle escalations and ensure timely issue resolution for smooth group movement.

▪ Maintain strong relations with DMCs, hotels, airlines, and transport partners.

▪ Negotiate group deals, block inventories, and secure preferred rates.

▪ Lead and mentor a team of group planners, coordinators, and operations executives.

▪ Build cross-functional collaboration and drive a customer-first culture.