HCLTech Hiring For IT Service Desk Noida Location

1 - 3 years

2 - 5 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Required - Exp 6 Months - 3 Yrs Education Graduation Location – Noida Good Communication with International Voice Support experience. Experience in Troubleshooting Hardware and Software related issues. Basic Computer knowledge. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention.

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HCLTech

Information Technology Services

New Delhi

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