HCL Tech_Hiring_OTC_Collections,Billing,Order Management-(Bangalore)

Job Description

HCL Tech Hiring _ OTC _ Collections, Billing, Order Management - (Bangalore) - UK Shift Interested candidates can share your profile to s.vino@hcltech.com with below given details. Mobile No: Current CTC: Notice period: Total years of experience: Years of exp in Collection / Billing / OM: Job Details: Job Title : Associate / Senior Executive Location: Chennai Shift : UK Shifts Domain: Order To Cash Work model: WFO Only Experience: 1 - 6 Years (only) Order to Cash: 1. Collections (OTC) 2. Billing (OTC) 3. Cash application (OTC) 4. Order management(OTC) 5. Manage assigned Collections responsibilities including managing assigned AR portfolio. 6. chasing customer on calls/emails for overdue payments, maintain regular contact with customer to manage AR on account. 7. providing accounts statement details to customers. 8. Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders. 9. Perform activities as per defined timelines and accuracy parameters of the process. 10. Produce daily and monthly SLA/KPI reports (performance and business metrics). 11. Should have understanding of end-to-end Order to Cash (OTC) operations and SME expertise and experience in B2B Collections/ Credit Control team. 12. Should have experience as Individual Contributor and Team Lead/ Manager in outbound Collections and Credits team. 13. Should have good experience & understanding of Collections strategy, Ledger account maintaining and month end AR reporting. 14. Should have expertise in tracking, managing and reporting performance and business metrics for Collections and Credits. 15. Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment. 16. Update orders with additional requirements/fees to be applied (e.g. fee for emergency delivery, special handling fees, and containerizing, - palletizing, import/export) 17. Support product return process in cooperation with SMEs with manual corrections/return orders 18. Manage/Support order related inquiries and service requests. 19. Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI's/SLA's as per agreed timelines. 20. Perform assigned activities as per defined timelines and accuracy parameters of the process. 21. Be the Subject Matter Expert in Order Management team to provide guidance to overall team. 22. Interact with client stakeholders for process improvements and metrics management 9. Should have basic understanding of overall F&A or OTC cycle 10. Should have Work experience in Order Processing or Order fulfillment.