Guest Services Manager

As a Guest Services Manager at EKIDO Holiday Tours, an IATA Authorized Travel Company, you will play a crucial role in ensuring exceptional guest experiences for our global clientele. Located in the Mohali district, you will be responsible for overseeing all guest services operations to guarantee customer satisfaction and enhance service delivery. Your key responsibilities will include managing guest relations, handling inquiries, and supervising daily front desk operations. To excel in this role, you must possess proficiency in guest relations and customer service skills, along with strong communication abilities to interact effectively with guests and staff. Your commitment to customer satisfaction and ability to resolve issues promptly and efficiently will be essential. Additionally, you will be responsible for training guest services staff and ensuring that service standards are consistently met. The ideal candidate will demonstrate excellent organizational and leadership skills, with a Bachelor's degree in Hospitality Management or a related field preferred. Relevant experience in the Hotel, Hospitality, or Aviation industry will be advantageous. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity with EKIDO Holiday Tours.,