As a Guest Services Manager at EKIDO Holiday Tours, an IATA Authorized Travel Company, you will play a crucial role in ensuring exceptional guest experiences for our global clientele. Located in the Mohali district, you will be responsible for overseeing all guest services operations to guarantee customer satisfaction and enhance service delivery. Your key responsibilities will include managing guest relations, handling inquiries, and supervising daily front desk operations. To excel in this role, you must possess proficiency in guest relations and customer service skills, along with strong communication abilities to interact effectively with guests and staff. Your commitment to customer satisfaction and ability to resolve issues promptly and efficiently will be essential. Additionally, you will be responsible for training guest services staff and ensuring that service standards are consistently met. The ideal candidate will demonstrate excellent organizational and leadership skills, with a Bachelor's degree in Hospitality Management or a related field preferred. Relevant experience in the Hotel, Hospitality, or Aviation industry will be advantageous. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity with EKIDO Holiday Tours.,
As a Reservations Manager at EKIDO Holiday tours, you will play a crucial role in managing and coordinating all reservation activities to ensure customer satisfaction. Your responsibilities will include overseeing the daily operations of the reservations department, developing effective reservation policies, and collaborating with other departments for smooth operations. Key Responsibilities: - Manage and coordinate all reservation activities - Oversee daily operations of the reservations department - Develop and implement effective reservation policies and procedures - Maintain accurate records of reservations - Collaborate with other departments to ensure smooth operations Qualifications: - Experience in the Aviation, Airlines, Hotel, Travel, and Tourism industry is a plus - Proven experience in reservation management, customer service, and team management - Strong organizational and multitasking skills - Excellent communication and interpersonal skills - Ability to work efficiently in a fast-paced environment and handle high-pressure situations - Knowledge of reservation software and systems - Attention to detail and problem-solving skills EKIDO Holiday tours, an IATA Authorised Travel Company, has been curating Luxury Vacations, Voyages, Safaris, and Cruises for its guests across the globe since 1996. This full-time on-site role is located in Mohali district, and the work location is in person. Job Type: Full-time,