Guest Services Manager

3 - 7 years

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As the Restaurant Operations Manager, you will be responsible for overseeing daily operations at the cafe, including coordination between the front-of-house and kitchen. Your role involves maintaining high standards of food quality, service, and cleanliness to ensure customer satisfaction. You will manage inventory, vendor relationships, and supply ordering while implementing and monitoring SOPs to enhance efficiency and consistency. In addition to daily operations, you will lead a team by motivating them to create a warm and welcoming environment for customers. Conducting regular quality reviews and staff meetings will be part of your responsibilities to ensure the team's performance is at its best. Community engagement is a crucial aspect of this role as you will curate and organize various events such as open mics, workshops, wellness sessions, and pop-up markets. Building partnerships with local artists, wellness practitioners, and social enterprises will be essential in creating a vibrant community atmosphere. Actively engaging with customers to foster a loyal and engaged customer base is also part of your duties. Furthermore, you will collaborate on social media and digital content strategies to promote events and cafe offerings through local networks and online platforms. Gathering feedback from customers to continuously improve both the community and dining experience will be key in your role as the Restaurant Operations Manager.,

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