Guest Services Ambassador

1 - 3 years

2 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Ensures guests requests are handled efficiently at the Guest Service Centre.
  • Manage the Guest Service Centre operation and work flow to maximize guests satisfaction.
  • Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel s policies and procedures.
  • Ensures that the facilities are always in excellent working order, neat, clean and ensures that unauthorized persons do not enter the area.
  • Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
  • Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times
  • Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.
  • Follow all brand standards related to calls, documentation and IRD order taking
  • Able to handle emergency calls as per set SOP s

- Minimum Hotel Management Graduation

- Any additional course/certification in Travel & Tourism

- Minimum 6 months experience in same position

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