Guest Services Ambassador

• Ensures guests requests are handled efficiently at the Guest Service Centre.
• Manage the Guest Service Centre operation and work flow to maximize guests satisfaction.
• Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel s policies and procedures.
• Ensures that the facilities are always in excellent working order, neat, clean and ensures that unauthorized persons do not enter the area.
• Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
• Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times
• Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.
• Follow all brand standards related to calls, documentation and IRD order taking
• Able to handle emergency calls as per set SOP s

- Minimum Hotel Management Graduation

- Any additional course/certification in Travel & Tourism

- Minimum 6 months experience in same position