Guest Service Associate

As a Guest Service Assistant (GSA) in the Service Department, you will play a crucial role in ensuring excellent guest interaction and service delivery. Your responsibilities will include: - Greeting guests warmly and providing a pleasant, attentive, and personalized service experience. - Taking guest orders accurately and ensuring timely delivery of food and beverages. - Assisting guests with seating, menu guidance, and special requests. - Handling guest concerns politely and resolving issues or escalating when necessary. In terms of operational support, you will be responsible for: - Setting up, organizing, and maintaining service areas, dining spaces, or lounges as per standards. - Supporting service operations such as table setup, clearing, replenishment, or equipment handling. - Coordinating with kitchen, housekeeping, and other departments for smooth service flow. - Ensuring adherence to hygiene, safety, and grooming standards. Communication and coordination are key aspects of the role: - Maintaining clear communication with team members and supervisors regarding guest needs. - Assisting in managing reservations, seating plans, and service schedules. - Updating logbooks, handover notes, and reporting service issues promptly. Billing and documentation tasks include: - Recording guest consumption or service usage as per departmental SOPs. - Following cash-handling and POS procedures strictly. Ensuring guest satisfaction and quality assurance: - Anticipating guest needs and providing proactive assistance to enhance the overall experience. - Ensuring service standards, SOPs, and quality benchmarks are consistently met. - Collecting guest feedback and communicating it for service improvement. You will also provide team and training support by: - Assisting new staff in understanding service procedures and standards, if required. - Participating in daily briefings, trainings, and performance review discussions. Additionally, the job type for this role is full-time with benefits including health insurance and provident fund. The work location is in person.,