Guest Service Associate - Front Office

Fairmont Hotels Resorts

0 - 2 years

1 - 4 Lacs

Mumbai

Posted:12 hours ago| Platform:

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Skills Required

Administration Basic Front office Customer satisfaction Manual Scheduling Customer service Guest Service Associate Operations Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Adhere to the Procedures & Standards Manual.

Answering telephone calls, as well as screening and forwarding calls.
Scheduling and confirming appointments, meetings, and events.
Welcoming and assisting visitors in a friendly and professional manner.
Handling basic inquiries and sorting mail.
Copying, scanning, and filing documents.
Monitoring office supplies and ordering replacements.
Keeping the reception area tidy and observing professional etiquette.
Performing other administrative tasks, if required.
Check guests in and out of their rooms.

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