Guest Service Associate - Front Office

Job Summary:

The Guest Service Associate Front Office will be responsible for delivering exceptional guest experiences at the Transit Hotel. The role involves managing check-in/check-out operations, guest queries, room allocations, and ensuring smooth coordination with housekeeping, reservations, and other departments to maintain high service standards.

Duties & Responsibilities:

• Greet, welcome, and assist guests promptly with a warm and professional attitude.
• Manage check-in and check-out procedures efficiently in line with company standards.
• Handle room reservations, modifications, and cancellations through the property management system (PMS).
• Coordinate with housekeeping and maintenance teams for room readiness and guest requirements.
• Respond effectively to guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction.
• Maintain accurate guest records, billing, and cash/credit transactions as per standard procedures.
• Upsell hotel services, rooms, and amenities to maximize revenue opportunities.
• Ensure smooth communication and coordination with airport lounge and operations teams for transit guests.
• Adhere to all safety, hygiene, and grooming standards set by the organization.
  Support team members in day-to-day operations and promote a culture of teamwork and service excellence.

Desired Candidate Profile:

• Qualification: Graduate / Diploma in Hotel Management or equivalent.
• Experience: 13 years of experience in Front Office / Guest Relations / Hospitality Operations (airport, hotel, or lounge experience preferred).
• Strong communication and interpersonal skills with a customer-first mindset.
• Knowledge of PMS software (Opera/Fidelio or equivalent) will be an added advantage.
• Ability to multitask and handle guest situations with professionalism and composure.
• Willingness to work in shifts, including weekends and holidays, as part of a 24/7 airport operation