Assistant Lounge Manager

Job Summary

This is a hands-on manager role and will be very active in daily service operations. The ideal candidate will have front of house and F&B service experience, a strong eye for detail, a true team leader, and overall responsible for financials and cost controls. Assist the Lounge Manager to manage the delivery of various lounge services, including food, beverage, ambiance, and service elements and to assist the lounge manager in setting up the direction and way forward for the same. Take accountability of overall operations in absence of Lounge Manager and ensure the team morale and operational flow remains uninterrupted.

Duties & Responsibilities

• Supervise, direct, and lead the key aspects of guest service in the lounge.
• Work closely with the Lounge Manager to draft and execute processes and policies to elevate operations and team performance.
• Work towards a profitable business model through effective wastage control and optimization of resources.
• Manage manpower utilization, training, rostering, and effective allocation for operational efficiency.
• Establish and follow up on standards, sequence of service, and service procedures.
• Drive consistency in the quality and efficiency of food and service.
• Ensure cleanliness of service areas and guest hallways by establishing and enforcing clean-up schedules.
• Maintain high visibility in public areas during peak times and manage reservations and seating in line with service standards.
• Ensure correct and consistent service techniques are demonstrated by all team members during various meal periods.
• Handle guest complaints, settle disputes, and resolve grievances and conflicts promptly.
• Observe daily conditions of all physical facilities and equipment in the lounge and recommend corrections or improvements as needed.
• Collaborate with the Lounge Manager on menus, marketing strategies, guest feedback, and team grievance handling.
• Responsible for inventory checks, stock control, and ordering supplies.
• Promote teamwork and foster a harmonious working environment.
• Forecast workloads and plan resources or work schedules accordingly.
• Assist the Lounge Manager in developing and periodically reviewing job descriptions to ensure clarity and alignment.
• Conduct initial and ongoing training for all new and existing lounge team members.
• Maintain hygiene standards in line with food safety guidelines and conduct training as required.
• Manage standards, performance, employee conduct, dress code, appearance, and sanitation according to established policies.
• Recommend changes to improve employee performance and teamwork based on appraisals conducted.
• Respond swiftly and effectively to any emergency or safety situation.
• Understand and adhere to all safety and security policies and procedures.
• Have full understanding of the Crisis Management Manual and Business Continuity Plan, and train colleagues on these policies while conducting regular drills.

Qualification:

Education

Experience