Guest Service Associate

Job Title: Guest Service Associate (GSA) - Worli Location

Department: Food & Beverage Service
Location: Mumbai (Various Outlets—China Bistro, Glocal Junction, and other Foodlink brands)
Company: Foodlink F&B Holdings India Ltd.

Job Summary:

The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.

Key Responsibilities:

• Greet guests warmly and assist them with seating arrangements.
• Present the menu and make recommendations based on guest preferences.
• Take accurate food and beverage orders and serve them promptly.
• Ensure table setup, cleanliness, and readiness before and after each service.
• Maintain complete knowledge of menu items, ingredients, and daily specials.
• Coordinate with kitchen and bar staff to ensure smooth and timely service.
• Handle guest queries, feedback, and complaints politely and professionally.
• Follow restaurant service standards, hygiene, and safety protocols.
• Support the team in achieving customer satisfaction and service quality goals.
• Assist in billing, clearing tables, and resetting for new guests.

Qualifications and Experience:

• Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
• Diploma or certification in Hotel Management or F&B Service preferred.
• Good communication and interpersonal skills.
• Positive attitude, grooming standards, and a strong guest service orientation.
• Flexible to work in shifts, weekends, and holidays.

Key Skills:

Guest Handling & Service
Communication & Interpersonal SkillsOrder Taking & CoordinationAttention to DetailTeamwork & MultitaskingPositive Attitude & Presentation

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person