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Job Description

Job Title: Guest Service Associate (GSA) - Worli Location

Department: Food & Beverage Service
Location: Mumbai (Various Outlets—China Bistro, Glocal Junction, and other Foodlink brands)
Company: Foodlink F&B Holdings India Ltd.

Job Summary:

The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.

Key Responsibilities:

  • Greet guests warmly and assist them with seating arrangements.
  • Present the menu and make recommendations based on guest preferences.
  • Take accurate food and beverage orders and serve them promptly.
  • Ensure table setup, cleanliness, and readiness before and after each service.
  • Maintain complete knowledge of menu items, ingredients, and daily specials.
  • Coordinate with kitchen and bar staff to ensure smooth and timely service.
  • Handle guest queries, feedback, and complaints politely and professionally.
  • Follow restaurant service standards, hygiene, and safety protocols.
  • Support the team in achieving customer satisfaction and service quality goals.
  • Assist in billing, clearing tables, and resetting for new guests.

Qualifications and Experience:

  • Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
  • Diploma or certification in Hotel Management or F&B Service preferred.
  • Good communication and interpersonal skills.
  • Positive attitude, grooming standards, and a strong guest service orientation.
  • Flexible to work in shifts, weekends, and holidays.

Key Skills:

Guest Handling & Service
Communication & Interpersonal SkillsOrder Taking & CoordinationAttention to DetailTeamwork & MultitaskingPositive Attitude & Presentation

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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